Topics frequently covered in training sessions and consultations
Standards for Communication and Cooperation
- Applying consistent communication standards between teams (at points of contact)
- Organising information and communicating decisions clearly, and
- Conducting meetings that result in clear agreements and assigned responsibilities
Assertiveness
- Setting boundaries assertively by communicating needs and limitations
- Balancing passivity and aggression through clear communication
- Providing constructive, assertive feedback
Stress and Emotions
- Managing oneself under stressful conditions
- Consciously looking after one’s well-being and energy levels in relationships and cross-departmental collaboration
- Recognising the early signs of burnout in oneself and others
Bouncing Back from Failure
- Treating setbacks as part of personal development – learning from mistakes
- Systematically analysing the causes of failure and drawing conclusions
- Building resilience and confidence following difficult professional experiences
Preventing Work-Related Burnout
- Conscious energy and recovery management as a key aspect of professionalism at work
- Recognising the early signs of burnout and taking preventive action
- Striking a balance between achieving professional goals and looking after one’s mental and physical wellbeing